Terms & Conditions

Welcome to the London Graphic Centre website terms and conditions for use. These terms and conditions apply to the use of this website and by using, accessing, browsing, registering or placing an order you agree to be bound by the terms and conditions set out below. We recommend that you print a copy of them for your future reference. If you do not agree to be bound by the terms set out below then you may not use this website. We reserve the right to:

a) Modify or withdraw (either temporarily or permanently) the website with or without providing prior notice to you and we shall not be liable to you or any third party for any modification or withdrawal of the website.

b) Change these Terms and Conditions at any time. Any changes that are made will take effect from the date that is indicated at the top of this page and it is your responsibility to ensure that you have read the most up to date version each and every time you use the website. Your continued use of this website shall signify your acceptance to be bound by these Terms and Conditions.

Delivery Options

Please click here to view our delivery options.
Please note: Supplier delivered products and other items, such as bulk buy canvas orders, are delivered separately and may take a little longer to arrive. Please note - no other promotional codes can be used in conjunction with a free delivery code.

Use of this Website

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the website. If you are purchasing on behalf of a business then you must have the required authority to do so.

London Graphic Centre Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licensed to London Graphic Centre Limited.

You may use, download and print content on the website solely for your own personal use or internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

  • copy, reproduce, use or otherwise deal with any content on the website;
  • modify, distribute or re-post any content on the website for any purpose;
  • reproduce, crawl, frame, link to or deep-link into this website on or from any other website;

If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please contact our PR department on 020 7759 4500.

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by using the My Account section of the website, or by calling our Customer Services Team on 020 7759 4500, Monday to Friday from 9am to 5.30pm

Description of Products

We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes Specific Conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.

However, although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

  • The actual price of the product can only be confirmed once the order has been accepted, according to our order acceptance policy
  • The product packaging may vary from the product images on the website
  • The weights and product dimensions given are approximate only
  • The key features and product attributes are based on information provided to us by the manufacturer and these may vary
  • Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website. NB - Colour swatches on the product details page are used as functions to change product colours only and do not represent the actual or implied colour of the products.
  • The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted. Store stock is a guide only so please contact your nearest store before visiting.

In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.

Product Pricing

London Graphic Centre is a multi-channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels.

However, it may be the case that a product or promotion that is available in one sales channel is not available in all other sales channels.

Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products on both the website and through the telesales team but is not currently available through the stores or through the in store ordering facility.

Product Pricing on the website can be displayed including VAT or excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable.

Purchase of Goods

Placing an order on the London Graphic Centre website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and London Graphic Centre, will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and London Graphic Centre Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

The order process is as follows:

  • Goods that are stocked in our main warehouse are then collected by our selected carrier and sent for dispatch according to our Delivery Options.
  • Goods that are being delivered directly from our suppliers (usually furniture or larger machines) can take a little longer to be shipped. You will be contacted by them directly to arrange delivery. Please see the Direct from Supplier section in the Delivery Options section above.
  • Clicking on the ‘Make Payment’ button in the payment screen of the checkout process will submit the order for payment.
  • You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us.
  • Once you see the order confirmation page, you will then receive an email acknowledgement confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed.
  • Once the goods are picked and packed and ready for despatch, a contract between you and us is in place at this point.

If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:

  • 1. There was an error in how the product was described or priced on the website
  • 2. One of the products in the order is currently out of stock
  • 3. We are unable to take full payment for your order
  • 4. You did not fulfil your obligations as set out under these terms and conditions

Cancelling your order

If you enter a Contract with London Graphic Centre as a consumer, you are entitled to cancel the Contract at any time within fourteen (14) working days, beginning on the day after you received the Products. You have this right under the Consumer Contracts Regulations June 2014 and you will receive a full refund of the price paid for the Products in accordance with our Delivery & Returns Policies.

To exercise the right of cancellation, you must inform us by sending an email to [email protected]

London Graphic Centre reserves the right cancel orders at our discretion. If we cancel an order, it will be without charge to you.

Please see our Returns and Refunds policy on the circumstances as to how and when you can cancel your order.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns and Refunds policy in its entirety.

Exceptions apply to orders for personalised products which cannot be cancelled by you once your order has been received, as these products are tailored for you and may already be in production as a result of your order.

Methods of Payment

At the present time, payment can be made using credit/debit cards or through a Business Account.

Cheques are not acceptable as a payment method for orders taken on the website. Cheques are accepted for orders taken over the phone but the funds must have cleared before the order will be shipped. Your cheques should be made payable to London Graphic Centre Limited and then sent to London Graphic Centre, Savoy House, Savoy Road, Crewe, Cheshire CW1 6NA.

You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo, American Express and Diners Club International). Secure servers offer London Graphic Centre customers the highest level of security when entering credit card details over the Internet

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. In addition we have additional Credit Card Fraud Prevention measures to protect you. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render London Graphic Centre liable for any delay or non-delivery.

London Graphic Centre Gift Cards

London Graphic Centre Gift Cards can be exchanged for goods in all London Graphic Centre Stores, but can not be used online or over the telephone.

Promotional Discounts

Coupons, discounts and promotional discount codes offered by London Graphic Centre online are only for use on the londongraphics.co.uk website, unless otherwise stated. These types of promotional discounts are not valid for use against the purchase of goods in the London Graphic Centre Stores or over the telephone.

All promotions are subject to availability and London Graphic Centre reserves the right to withdraw all promotions at any time. Some promotions may not combine with other promotions on site, and if so, the best offer will be applied to your order.

Student discount codes do not apply to all products, such as Freitag products or some studio equipment category products such as drawing boards and light boxes.

Privacy Policy

At londongraphics.co.uk we recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Security Policy which explains what personal information we collect.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Security Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

London Graphic Centre shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

London Graphic Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Limitation of Liability

To the fullest extent as permitted at law, London Graphic Centre Limited is providing this website and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms and Conditions affects your statutory rights.

All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions, comments or complaints with regards to these Terms and Conditions, please email London Graphic Centre at [email protected].

Missing, Incomplete or Damaged Orders

If your order hasn't arrived, or arrives incomplete, you must report it to us within 48 hours. Please contact our Customer Services team on 02077594500 or email us at [email protected] and have your order number to hand.

If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please call our Customer Services team on 02077594500 with your order number to hand or email us at [email protected] quoting your order number.

If your order arrives and the goods are damaged, please follow our Returns & Refunds Policy or call us on 02077594500.

Business Discount Card, Education Discount Card and #SBS Winners Discount Card Terms and Conditions

Business Discount Card

In these Terms & Conditions “the Company” means London Graphic Centre Limited and “the Customer” means any UK based business placing an order for Goods with the Company. “Card” or “Card(s)” means the Business Discount Card. “Goods” means any items supplied by the Company in respect of an order placed on and accepted by the Company pursuant to the London Graphic Centre Website, London Graphic Centre Telephone Sales Team or Goods from a London Graphic Centre Store and apply (save to the extent varied in writing by a director or other authorised person of the Company) to the exclusion of any conditions of purchase which the Customer seeks to impose. The Company is under no liability in respect of a Customer’s order until specifically accepted.

1. Application
a. Any authorised officer of a UK based business may apply on behalf of that business for a Business Account. b. Applications can only be made by completing a Business Discount Card application form. c. On request the Company will issue the Customer with Cards for each employee, partner or director nominated by the Customer and accepted by the Company. d. It is the responsibility of the Customer to notify the Company of any employee, partner or director that leaves the business who has a Card. All Cards should be returned to the Company, or alternatively the Customer can state in writing that they are responsible for ensuring the Card(s) are destroyed. The Company will not be liable for any Card used by an employee, partner or director after he/she has left the business if the Company has not been notified, or for any mis-use or unauthorised use of a Card by any nominated employee, partner or director, and any Goods ordered by a nominated employee, partner or director will be deemed to have been authorised by the Customer.

2. Business Discount Card
a. Customer will only receive a discount on goods purchased in store upon production of a valid London Graphic Centre Business Discount Card. b. London Graphic Centre Business Discount Cards remain the property of the Company and the Customer must ensure that they return to the Company all Cards issued immediately upon request. c. The Company reserves the right to charge a £5 administration fee for any replacement Cards it issues.

3. Order
a. The Company will not under any circumstances be obliged to accept cancellation of an order once it has been despatched to the Customer. b. Next day delivery is available on items ordered before 2pm. Selected items such as Canvases are delivered direct from the supplier and will take longer. c. Any London Graphic Centre Business discount offer excludes: Gift Vouchers; EPAY Products; Services; Tablets; eReaders; Printers; Hard Drives; Smartphones; Cameras; Apple Products; Bluetooth Audio; Charity Products and where products state they are not eligible for discount. Cannot be used in conjunction with Student discount.

4. Liability
No liability will be accepted by the Company if a) for any reason the Customer is unable to use the Card or b) the Company is unable (directly or indirectly) to comply with its obligations under these Terms and Conditions due to any cause beyond its reasonable control, including but not limited to, industrial action, data processing or transmission link failure./

5. Miscellaneous
a. Any error or omission in any quotation, catalogue, sales literature, invoice or other document issued by the Company shall be subject to correction by the Company without liability. b. All orders placed by a Customer and any contract resulting from acceptance thereof by the Company shall be subject to English law and the Customer agrees to submit to the non-exclusive jurisdictions of the English courts. c. The Company reserves the right to amend any of the London Graphic Centre Business Account Terms and Conditions or withdraw the London Graphic Centre Business Card scheme at any time without prior notice to the Customer.

6. Returns
Please review our returns and refunds policy which can be found on our website londongraphics.co.uk

Student Discount Terms and Conditions

15% Student Discount
This discount is valid for purchases made in any London Graphic Centre store and online and may be surrendered in exchange for a discount of 15% off items, including pens, pencils, paper, card, paints, brushes, pads, notebooks, diaries, calendars, box files, display and presentation items, pencil cases, cardboard and plastic storage containers, office essentials, desktop accessories, colouring items, arts and craft materials, cards and books purchased. Subject to availability. This offer is not to be used in conjunction with any Discount Card including Colleague Discount and Business Accounts or with any other discounts or offers or with cashback. No Cash Alternative. The offer excludes: Gift Vouchers, EPAY products, DHL services, Charity Products, Tablets, PC Software, Cameras, Printers, Hard Drives, Bluetooth Audio, Apple products, delivery charges and where products state they are not eligible for discount. Discount is for valid students only. If a customer using a Student ID is found not to be a valid student, London Graphic Centre reserves the right to cancel their order. London Graphic Centre reserves the right to withdraw this offer at any time.

Application of Student Beans Discount
Any Student Beans account holder can access their discount by accessing the Student Beans website and applying the code at the online checkout or by showing their account when making a purchase in-store.

Voucher Use, Delivery Promotions and Prize Draws

Social Competitions
Competitions are open to all UK residents, excluding London Graphic Centre Limited Colleagues and their families and employees of affiliated companies. All prizes will be drawn within 14 days of the competition deadline. Details of the prize and competition dates will be stated clearly on each social media post. You can enter once per social media platform. After claiming a prize, you must allow up to 28 days for delivery of your prize. London Graphic Centre reserve the right to withdraw these competitions at any time.

Discount codes and partner offers
If you have received a voucher or offer from a partner site, discount site or cashback site, please refer to the original terms and conditions listed in order to claim your offer and ensure it is still valid. Unless otherwise stated, all offers exclude: Gift Vouchers, EPAY products, Post Office products, DHL services, Western Union services, Charity Products, Kindle, Tablets, PC Software, Cameras, Printers, Hard Drives, DAB Radios, Bluetooth Audio, Red Letter Days Experiences, Apple products, delivery charges and where products state they are not eligible for discount. Cannot be used in conjunction with any discount including Business or Student discount. Cannot be used in conjunction with cashback.

Personalised Products

We can’t accept returns of personalised products or gifts unless the products are faulty, as the products will be tailored specifically for you. We cannot issue a refund or cancel your item once the order has been processed unless the product has developed a fault within a reasonable time since delivery or has been delivered damaged.

If you make a mistake with placing a personalised order, contact us as soon as possible after placing the order and we’ll try our best to amend it. However, we cannot guarantee that any changes will be successful as the product may have already gone into production.

We will not print anything offensive whether that's an image, photo or text. If your order contains content which is: threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, contains profanity, in breach of confidence or in breach of privacy; we have the right to not produce or despatch your product.

You must own the copyright on images that you send for personalisation and we will not be held responsible for any copyright infringement.

Delivery options and timescales for personalised products are determined by the supplier so please check the product page for details.

Age Restricted Items

Under the Anti-social Behaviour Act 2003, it is an offence to sell aerosol spray paint to persons under the age of 16. Upon delivery, you will be asked to verify your age with a photo driving licence, passport or a proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

Under the Offensive Weapons Act 2019, it is an offence to sell knives, knife blades, Corrosive Products or any other product that may be perceived as an offensive weapon, to persons under the age of 18. Upon delivery, you will be asked to verify your age with a photo driving licence, passport or a proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

Under the Psychoactive Substances Act 2016, it is an offence to sell solvents to persons under the age of 18. Upon delivery, you will be asked to verify your age with a photo driving licence, passport or a proof of age card, such as the PASS card from the national Proof of Age Standards Scheme.

The following goods are age restricted;

  • Solvents - Age 18;
  • Spray Paint and Spray Mount - Age 18;
  • Knives (including blades) - Age 18;
  • Lighter Fuel - Age 18;
  • Compressed air – Age 18;

By completing the checkout you are confirming that you are of the required age.

Returns

Please click here to view our returns policy and infrmation.