Terms & Conditions

UK Deliveries

• Free Click and Collect - Covent Garden store (allow 1 working day). Please note collect in-store will require ID. You will receive an email confirmation once your order is ready to collect
• Standard delivery: £3.99 (3-5 working days)
• Free standard delivery on orders over £50.00
• Next Working Day service: £9.99 (next working day if order is placed before 3pm, Mon-Fri.)
• Next Working Day AM (before 1pm) service: £12.99 (if placed before 3pm, Mon-Fri.)
• Next Working Day 10AM (before 10am) service: £15.99 (if placed before 3pm, Mon-Fri.)

Please note that Next Day and timed orders do not qualify for free delivery.

Premium orders received on Fridays will be delivered the following Monday (the next working day).

We send most orders via Parcelforce, who deliver on working days, i.e. Monday - Friday.

Delivery can be anytime between 9.00am and 6.00pm.

Overseas Delivery

For all International Deliveries please call our customer services team on 02077594500 (international +442077594500) to be quoted via the phone and to hear further details of our terms and conditions.

Overseas delivery prices apply for any delivery up to 30kg and delivery can take up to 10 working days.

Other Information

All delivery options are subject to stock availability. You will be notified if we anticipate any delay. Products may be sent out from multiple locations and therefore may arrive separately, but you will not incur additional delivery charges as a result.

Our delivery rates apply to orders that are to be delivered to the UK mainland. If your order is to be delivered to a UK non mainland address, i.e. Highlands, Islands, Northern Ireland, Isle of Man and Isles of Scilly, then unfortunately you will not receive free delivery even if the shipping indicates "Free Delivery". This is due to a very high additional cost from our carriers to deliver to these areas. Please call 02077594500 (international +442077594500) to request delivery costs to these areas.

A few exceptionally large products may be subject to additional delivery charges. These products are clearly marked on the site and you can call our customer service team on 02077594500 (international +442077594500) for a delivery cost.

Larger items such as plan chests and drawing boards will be priced on application. Certain items such as larger polyboards may only be available for delivery via our vans in the London area.

We are not liable for any loss of revenue, profits or consequential loss arising from late delivery or non-delivery of goods. We will replace or refund goods and delivery charges if appropriate.

In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £3.99 (orders under £100).

London Graphic Centre will not accept responsibility for delays to deliveries caused by: severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused by incorrect or incomplete addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.

You must only use this website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the website. If you are purchasing on behalf of a business then you must have the required authority to do so.

London Graphic Centre Limited shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials used in this website. All rights, including copyright, in this website are owned or licensed to London Graphic Centre Limited.

You may use, download and print content on the website solely for your own personal use or for internal business purposes. Other than for your own personal use or internal business purposes, you may not without our prior written consent:

• - copy, reproduce, use or otherwise deal with any content on the website;
• - modify, distribute or re-post any content on the website for any purpose; or
• - reproduce, crawl, frame, link to or deep-link into this website on or from any other website.

If you are a corporate customer and would like to request permission to use photography or other content from our website for corporate use, please contact our PR department at [email protected]

You warrant that any personal or business information you provide to us during the registration process is current, true and accurate in all aspects and that you will notify us of any changes to your personal information by using the My Account section of the website.

We take all reasonable efforts to ensure that the product information as detailed on the website is accurate, fair and current. This includes Specific Conditions relating to the product including but not limited to: related Terms and Conditions, estimated delivery dates and times, warranties and guarantees.

Although we aim to keep the product information as up to date as possible, it may be the case that at the point that the order is placed, some element of the product information may not exactly reflect the details of the actual product:

• - The actual price of the product can only be confirmed once the order has been accepted according to our order acceptance policy
• - The product packaging may vary from the product images on the website
• - The weights and product dimensions given are approximate only
• - The key features and product attributes are based on information provided to us by the manufacturer and these may vary
• - Whilst we try to show the accurate colour of the product on the website, differences in computer screens and monitors may mean the actual colour of the product that you receive will differ from how you see it on the website. NB - Colour swatches on the product details page are used as functions to change product colours only and do not represent the actual or implied colour of the products.
• - The stock position of the product as shown on the website is a guide only and the available stock position will only be confirmed at the point that the order is accepted.

In any circumstance where the actual product information varies from that displayed on the website, we reserve the right not to accept the order.

London Graphic Centre is a multi channel retailer and operates a best practice pricing strategy that attempts to ensure the consistency of pricing between its various sales channels.

However, it may be the case that a product or promotion that is available in one sales channel is not available in all other sales channels.

Bulk pricing (where a product is offered at a lower unit price when purchased in volume) is available on certain products through the mailorder team but may not currently be available through the store. Please call our store to check.

Product pricing on the website can be displayed including VAT or excluding VAT. However, the full price of the order will include VAT plus any additional delivery and packaging costs, where applicable.

Placing an order on the London Graphic Centre website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched.

For the avoidance of doubt, any such contract between you and London Graphic Centre, will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of England, and you and London Graphic Centre Limited irrevocably agree to submit to the exclusive jurisdiction of the English Courts.

The order process is as follows:

• Goods that are stocked in our main warehouse are then collected by our selected carrier and sent for dispatch according to our Delivery Options.
• Goods that are being delivered directly from our suppliers (usually canvases) can take a little longer to be shipped. Please see the Direct from Supplier information in the Delivery Options section.
• Clicking on the 'Make Payment' button in the payment screen of the checkout process will submit the order for payment.
• You may be required to enter some additional payment verification details from your credit card provider before the order is submitted to us.
• Once you see the order confirmation page, you will then receive an email acknowledgment confirming the details of each product in your order. This is not a confirmation that the order has been accepted or processed.
• Once the goods are picked and packed and ready for despatch, a contract between you and us is in place at this point.

If for any reason, there is a problem in processing the order then we will notify you via email or telephone of the circumstances of why it could not be fulfilled. This could be for one of the following reasons:

• 1. There was an error in how the product was described or priced on the website
• 2. One of the products in the order is currently out of stock
• 3. We are unable to take full payment for your order
• 4. You did not fulfil your obligations as set out under these Terms and Conditions.

Please see our Returns and Refunds policy on the circumstances as to how and when you can cancel your order.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Returns and Refunds policy in its entirety.

Unused and resalable goods can be returned back to us within 30 days of purchase. You will need to arrange for the delivery of these goods back to us and ensure they are packed securely. London Graphic Centre is not obliged to pay for product returns.

Our returns address is:

Returns Department

London Graphic Centre

16-18 Shelton Street

London

WC2H 9JL

Please provide proof of purchase within the package for a refund to be issued quickly.

If the entire order is returned, the cost of standard delivery (where any delivery charge has been paid) will also be refunded.

Your rights to return goods are protected under the Consumer Contracts Regulations which can be found at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

For more information please see our Returns Policy.

At the present time, payment can be made using credit/debit cards or through a London Graphic Centre Limited Business Account.

Cheques are not acceptable as a payment method for orders taken on the website. Cheques are accepted for orders taken over the phone but the funds must have cleared before the order will be shipped. Your cheques should be made payable to London Graphic Centre Limited and then sent to Treasury Team, Ryman House, Savoy Road, Crewe, Cheshire CW1 6NA.

You are able to pay for your goods using all major credit and debit cards (Mastercard, Visa, Delta, Switch, Solo, American Express and Diners Club International). Secure servers offer London Graphic Centre customers the highest level of security when entering credit card details over the Internet.

All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. In addition we have our own Credit Card Fraud Prevention measures to protect you. Any refusal by the issuer of any payment card to authorise the payment to us for any reason will not render London Graphic Centre liable for any delay or non-delivery.

London Graphic Centre Gift Cards can be exchanged for goods in all London Graphic Centre Stores, but cannot be used online or over the telephone.

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £3.99.

London Graphic Centre will not accept responsibility for delays to deliveries caused by severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused by incorrect or incomplete addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.

At London Graphic Centre we recognise how important it is to keep your personal information safe and secure. We have a dedicated Privacy and Security Policy which explains what personal information we collect.

Please note that when you agree to these website terms, you shall be deemed to have understood and agreed to our Privacy and Security Policy in its entirety. You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.

London Graphic Centre shall not be liable for any loss or damage which may arise as a result of any failure by you to protect your password or account.

London Graphic Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

The following goods are age restricted:

• Solvents - Age 18
• Spray Paint and Spray Mount - Age 18
• Knives (including blades) - Age 18
• Lighter Fuel - Age 18
• Compressed air – Age 18

By completing the checkout you are confirming that you are of the required age.

Coupons, discounts and promotional discount codes offered by London Graphic Centre online are only for use on the londongraphics.co.uk website, unless otherwise stated. These types of promotional discounts are not valid for use against the purchase of goods in the London Graphic Centre stores or over the telephone, and are subject to the individual promotional terms and conditions.

Student discount codes do not apply to products that are already discounted or on offer. They also do not apply to computer consumables (e.g. cartridges, paper, blank CDs etc), books, magazines, Pantone guides, Freitag products. or studio equipment category products including drawing boards and light boxes.

a) Limited to one promotional voucher per person, per offer and one promotional voucher per order.

b) This promotional voucher may only be redeemed on our website www.londongraphics.co.uk toward the purchase of products listed in the online catalogue sold by London Graphic Centre. They cannot be redeemed at our store or via phone or mail order unless stated otherwise.

c) Please note that a minimum purchase value may apply which is exclusive of postage and packing.

d) Promotional vouchers cannot be used to pay for London Graphic Centre Gift Certificates.

e) Promotional vouchers cannot be used retrospectively, i.e. applied to orders already placed with us.

f) Please refer to your promotional voucher for the expiry date and any additional offer restrictions.

g) This promotional voucher has a cash value of GBP 0.001 and is not transferable or assignable.

h) Certain products may be exempt from promotional offers, including books, magazines, computer consumables and goods already on offer or discounted.

i) London Graphic Centre reserves the right to cancel online vouchers at any time.

j) Please note that voucher codes cannot be used in conjunction with any other offer.

k) Normal London Graphic Centre Terms and Conditions for using the London Graphic Centre website apply.

l) Voucher codes for free delivery only apply for UK mainland addresses (this excludes the highlands and outlying islands).

To the fullest extent permitted at law, London Graphic Centre Limited is providing this website and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, contents, materials or products included in this website including, but without limitation, warranties of merchantability and fitness for a particular purpose.

Nothing in these Terms and Conditions affects your statutory rights.

All disclaimers and exclusions included in these terms and conditions shall be governed by and construed in accordance with English Law. Should any provision of these disclaimers and exclusions be deemed to be unlawful, void or for any other reason unenforceable, then that provision will be deemed to be severable and shall not affect the validity and enforceability of the remaining provisions.

If you have any questions, comments or complaints with regards to these Terms and Conditions, please telephone the London Graphic Centre on 02077594500 (international +442077594500) or write to us at 16-18 Shelton Street, Covent Garden, London WC2H 9JL, United Kingdom or email us at [email protected]

If your order hasn't arrived or arrives incomplete, you must report it to us within 48 hours.

Please contact our Customer Services team on 02077594500 (international +442077594500) or write to us at 16-18 Shelton Street, Covent Garden, London WC2H 9JL, United Kingdom, or email us at [email protected]

If you have more than one item on your order, please bear in mind that products may be sent out from multiple locations and so arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please call our Customer Services team on 02077594500 (international +442077594500) or email us at href="mailto:[email protected]">[email protected]

If items you receive are damaged or faulty please contact us immediately on 02077594500 (international +442077594500) for us to resolve the issue. Whilst we try at every opportunity to ensure this doesn't happen, on the rare occasions that it does, we cannot be held responsible for any loss of earnings or time delays.