Delivery And Returns

Delivery And Returns

Please see our delivery and returns information below.

Delivery Options

You will be able to choose from the following delivery options when you proceed to our secure checkout.

Mainland UK

  • Free standard delivery on orders over £40.00
  • Standard delivery: £1.95 (2-5 working days - Please note only certain products qualify for this service)
  • Standard delivery: £3.95 (2-3 working days)
  • Free delivery for Ink and toners (2-5 working days)
  • Next Working Day service: £6.95 (next working day if order is placed before 3pm, Mon-Fri.)
  • Next Working Day AM (before 1pm) service: £11.95 (if placed before 3pm, Mon-Fri.)
  • Next Working Day 10AM (7am - 10am) service: £14.95 (if placed before 3pm, Mon-Fri.

Please note that Next Day and timed orders do not qualify for free delivery.

Premium orders received on Fridays will be delivered the following Monday (the next working day). We send orders via Parcelforce, who deliver on working days, i.e. Monday - Friday. Delivery can be anytime between 9.00am and 6.00pm (unless specified.)

Overseas Delivery

For all International Deliveries please call our customer services team on 02077594500 (international +442077594500) to be quoted via the phone and to hear further details of our terms and conditions.

Overseas delivery prices apply for any delivery up to 30kg and delivery can take up to 10 working days.

In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £3.95.

London Graphic Centre will not accept responsibility for delays to deliveries caused by severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused by incorrect addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.

All items delivered by Parcelforce will need to be signed for.  If no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to arrange re delivery of your order. For orders shipped via Royal Mail that cannot be delivered, a card will be left and these can be collected at your local Royal Mail Sorting Office.

The team at London Graphic Centre will process your orders from Monday to Friday during office hours (excluding bank holidays). We use Parcel Force to deliver the packages and do not have a way of having parcels collected from us or delivered to you at the weekend or on bank holidays. The cut off point to ensure your order is processed that day is 3pm. Please bear this in mind when placing your orders out of office hours.

If you have opted to have your order delivered to our Covent Garden store ,it will take 1 working day to pick if ordered before 3pm. Collection will be ready at London Graphic Centre from 2pm the next working day.

When your order arrives in store, we will contact you by phone or email to advise your order is ready for collection. Your order will be held for 14 days. If in this time your order is not collected, it will be returned to our warehouse and a refund will be processed in accordance with our returns policy.

When collecting your order, to protect you against fraud, please bring the following items with you:

  • Proof of Purchase– a printout of your order confirmation, confirmation email or invoice.
  • Suitable ID;– driving licence, passport or a payment card.

If you would like someone else to collect your order on your behalf, this is not a problem. You will need to advise us when we call to tell you your order is ready for collection.

The named collector will need to bring in:

  • Your Proof of Purchase– a printout of your order confirmation, confirmation email or invoice.
  • Suitable ID– their own driving licence, passport or a payment card with their name on it.