Please see our delivery and returns information below.
Please note that Next Day and timed orders do not qualify for free delivery.
Premium orders received on Fridays will be delivered the following Monday (the next working day). We send orders via Parcelforce, who deliver on working days, i.e. Monday - Friday.
Delivery can be anytime between 9.00am and 6.00pm (unless specified.)
For all International Deliveries please call our customer services team on 02077594500 (international +442077594500) to be quoted over the phone and to hear further details of our terms and conditions.
Overseas delivery prices apply for any delivery up to 30kg and delivery can take up to 10 working days.
In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £3.99.
London Graphic Centre will not accept responsibility for delays to deliveries caused by severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused by incorrect addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.
All items delivered by Parcelforce will need to be signed for. If no one is available to accept delivery at the specified delivery address, the package will be returned to your local delivery depot and a card will be left detailing how to arrange re delivery of your order. For orders shipped via Royal Mail that cannot be delivered, a card will be left and these can be collected at your local Royal Mail Sorting Office.
The team at London Graphic Centre will process your orders from Monday to Friday during office hours (excluding bank holidays). We use Parcel Force to deliver the packages and do not have a way of having parcels collected from us or delivered to you at the weekend or on bank holidays. The cut off point to ensure your order is processed that day is 3pm. Please bear this in mind when placing your orders out of office hours.
You can rely on London Graphic Centre.
We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. We understand that occasionally we all make purchases that we aren't 100% happy with, which is why we like to make life as easy as possible and offer a full refund when you return any unused items in a resalable condition and in their original packaging within 30 days.
Speedy returns: We endeavour to process your return within 72 hours of receipt. Depending on your bank/card issuer please be aware it can take between 3-5 days for the money to appear in your bank account, and for PayPal refunds within 1 to 3 working days.
We will refund the standard delivery charge if a delivery fee has been paid when a complete order is returned within the first 14 days of the invoice date. If the order is returned to us after 14 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge. For our full terms and conditions please visit here.
If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights. If within 1 year of purchase you return the product with your order confirmation and provided the damage is not due to customer negligence, we will provide either a replacement product or a full refund. Replacements are provided at no extra cost to you. This does not affect your statutory rights.
If you believe a product is faulty, you should notify our Customer Service Department (call us on 02077594500 (international +442077594500) or email us at [email protected]) and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.
Please note that this policy does not apply to the following products:
Products that are made to order. These are subject to a separate policy explained at time of purchase.
Please note that for security reasons we cannot refund a different card from the one used for the original purchase.
Please also note that for security reasons we can only send out replacement items to the address used in your original order.
If the damage to a faulty item is deemed to be malicious, no refund (product, delivery charge, nor return postage) will be made.
Returns can be made a number of ways:
If you want us to arrange your return to be collected, please contact us on 02077594500. Please be advised a handling charge may apply.
If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit.
Please return the goods to the following address with a copy of your invoice attached:London Graphic Centre Returns 16-18 Shelton Street Covent Garden London WC2H 9JL United Kingdom
If you wish to exchange your item please call 02077594500 to arrange your exchange and our customer services team will be happy to provide full information on how to do this. This does not affect your statutory rights.
Unfortunately purchases made in our Amazon store have to be refunded by Amazon. If you have purchased through our Amazon Store, please call our customer service team on 02077594500 and ask for our Amazon Department, or use the returns section on our seller account in the Amazon website.
Click and collect returns can only be accepted at the original store your order is collected from. Please ensure the returns form is completed and inside the parcel. You may be asked to fill a form at the till that requires a signature. Please note refunds can take up to 14 days to process and complete.
In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.
Please note that this policy does not apply to the following products:
Any products that are made to order. These are subject to a separate policy, please see below.
Information regarding bespoke and products made to order are confirmed when the order is placed and payment is taken. This doesn't infringe your customer rights.
Non-defective Pantone products may be returned within 14 days of purchase for a full refund. Non-defective returned items must be new, unused in their original packaging and in a sellable condition.
In the unlikely event that our Customer Service team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to The Retail Ombudsman, which is a certified Alternative Dispute Resolution provider. We will respond to any complaint referred to us by them.
Alternatively, if your complaint is regarding goods or services purchased from londongraphics.co.uk and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at www.ec.europa.eu/consumer/odr
Please note that following submission of your complaint on the EU platform, you will be directed to The Retail Ombudsman. You may therefore refer your complaint directly to them.
If your order hasn't arrived, or arrives incomplete or damaged, please contact us to report any issue within 48 hours. You can call our Customer Services team on 02077594500 (international +442077594500) Monday – Friday between 9am and 5.30pm or you can email us if it is more convenient at [email protected]. Please quote your order number to help us find your order more quickly.
If you have more than one item in your order, please bear in mind that products may be sent out from multiple locations and so may arrive separately. However, if this is not the case and you have not received the entire order as detailed in the order confirmation email sent to you, please call our Customer Services team on 02077594500 (international +442077594500) Monday – Friday between 9am and 5.30pm or you can email us if it is more convenient at [email protected]. Please quote your order number to help us find your order more quickly.