Terms & Conditions

London Graphic Centre are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us or visit one of our store.

Our Contact details:
London Graphic Centre
16-18 Shelton Street
Covent Garden
London
WC2H 9JL
United Kingdom

Phone: 020 7759 4500
Fax: 020 7759 4585

Email: website@londongraphics.co.uk
VAT Registration Number GB 251 8205 24


Our Registered Address:

Ryman House
Savoy Road
Crewe
Cheshire
CW1 6NA

Registered Number: 06062021


Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. In the case of orders shipped from the suppliers we will charge when we have placed the order with them. Backordered items are not charged until they are shipped. You can pay by credit card through this website or over the telephone.

When confirmation of order is received, this is to indicate that we have received your order. Placing an order on the London Graphic Centre website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.


Shipping And Handling
Standard Delivery - £4.99 - 2-3 working days, with free delivery for orders over £50
Premium Service £9.99 - next working day if you place your order before 3.00pm Monday - Friday.
Overseas Delivery:
Non-mainland UK (£14.99)
Republic of Ireland (£14.99)
Austria (£40.00)
Belgium (£20.00)
Czech Republic (£40.00)
Denmark (£20.00)
Finland (£40.00)
France (£20.00)
Germany (£20.00)
Greece (£30.00)
Hungary (£40.00)
Italy (£30.00)
Luxemburg (£20.00)
Malta (£45.00)
Netherlands (£20.00)
Poland (£40.00)
Portugal (£30.00)
Spain (£30.00)
Sweden (£40.00)
Overseas delivery prices apply for any delivery up to 30kg and delivery can be up to 10 working days.


All delivery options are subject to stock availability. You will be notified if we anticipate any delay. Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.
Our delivery rates apply to orders that are to be delivered to the UK mainland. If your order is to be delivered to a UK non mainland address i.e. Highlands, Islands, Northern Ireland, Isle of Man, and Isles of Scilly then unfortunately you will not receive free delivery even if the shipping indicates "Free Delivery". This is due to a very high additional cost from our carriers to deliver to these areas. Please call 02077594500 to request delivery costs to these areas.
A few exceptionally large products may be subject to additional delivery charges. These products are clearly marked on the site and you can call our customer service team on 02077594500 for a delivery cost.
LGC dispatches international orders using a registered courier service. Please e-mail info@londongraphics.co.uk for a quote and further details of our terms and conditions.

Larger items such as plan chests and drawing boards will be priced on application. Certain items such as larger polyboards may only be available for delivery via our vans in the London area.

We are not liable for any loss of revenue, profits or consequential loss arising from late delivery or non-delivery of goods. We will replace or refund goods and delivery charges if appropriate.

In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £4.99 (orders under £100).
London Graphic Centre will not accept responsibility for delays to deliveries caused by: severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused incorrect addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.



Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.


Tax Charges
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.


Credit Card Security
When an order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Online credit card payments are processed by a third-party payment service provider called SagePay. Your card details will not be seen by anyone at London Graphic Centre or SagePay.


Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.

Delivery Time Guarantee
In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £4.99 (orders under £100).
London Graphic Centre will not accept responsibility for delays to deliveries caused by: severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused incorrect addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.


Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 7759 4509 (International +44 020 7759 4509) or fax us on 020 7759 4585 or write to us at 16-18 Shelton Street Covent Garden London WC2H 9JL Mainland United Kingdom


Privacy Policy
London Graphic Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes


Returns Policy

Unused and resalable goods can be returned back to us within 28 days of purchase. You will need to arrange for the delivery of these goods back to us and ensure they are packed securely. London Graphic Centre is not obliged to pay for product returns.

Our returns address is;
Returns Department
London Graphic Centre
16-18 Shelton Street
London
WC2H 9JL

Please provide proof of purchase within the package for a refund to be issued quickly.

Cost of goods will be refunded, but not the initial delivery charge paid.

If items you receive are damaged or faulty please contact us immediately on 020 7759 4500 for us to resolve the issue. Whilst we try at every opportunity to ensure this doesn't happen, on the rare occasions that it does, we cannot be held responsible for any loss of earnings or time delays.

Your rights to return goods are protected under the Consumer Contracts Regulations which can be found at https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/310044/bis-13-1368-consumer-contracts-information-cancellation-and-additional-payments-regulations-guidance.pdf

Age Restricted Items
The following goods are age restricted:

Solvents - Age 18

Spray Paint and Spray Mount - Age 18

Knives (including blades) - Age 18

Lighter Fuel - Age 18

By completing the checkout you are confirming that you are of the required age.


London Graphic Centre online voucher codes terms and conditions:

a) Limit one promotional voucher per person, per offer and one promotional voucher per order.

b) This promotional voucher may only be redeemed on our Web site www.londongraphics.co.uk toward the purchase of products listed in the online catalogue sold by London Graphic Centre. They cannot be redeemed at our store or via phone or mail order - unless stated otherwise.

c) Please note that a minimum purchase value may apply which is exclusive of postage and packing.

d) Promotional vouchers cannot be used to pay for London Graphic Centre Gift Certificates.

e) Promotional vouchers cannot be used retrospectively, ie applied to orders already placed with us.

f) Please refer to your promotional voucher for the expiry date and any additional offer restrictions.

g) This promotional voucher has a cash value of GBP 0.001 and is not transferable or assignable.

h) Certain products may be exempt from promotional offers, including books, magazines and computer consumables.

i) London Graphic Centre reserves the right to cancel online vouchers at any time.

j) Please note that voucher codes cannot be used in conjunction with any other offer.

k) Normal London Graphic Centre terms and conditions for using any London Graphic Centre web site apply.

l) Voucher codes for free delivery only apply for UK mainland (this excludes the highlands and outlying islands).