Help and F.A.Qs

We hope this section will answer any questions you may have about London Graphic Centre and our service. If you can't find what you're looking for, please contact us or visit us at our Covent Garden Store


DELIVERIES


Where does London Graphic Centre deliver to?


London Graphic Centre will deliver anywhere in mainland UK as well as non-mainland UK*. Wherever possible, we'll even deliver internationally. We also have a Click and Collect option option to our Covent Garden Store.

However, please be aware that:

 Certain items, such as larger polyboards, may only be available for delivery via our own vans in the London area.
 Aerosol spray cans, drawing boards and certain other items can ony be delivered to
   UK Mainland addresses through Parcel Force.

How much will it cost?

Mainland UK

 Free Click and Collect - Covent Garden Store (allow 1 day for picking). Next Working Day. Please note collect in-store will require ID. You will receive an email confirmation once your order is ready to collect.
 Standard delivery: £4.99 (3-5 working days).
 Free standard delivery on orders over £50.00
 Next Working Day service: £9.99 (next working day if order is placed before 3pm, Mon-Fri.)
 Next Working Day AM (before 1pm) service: £12.99 (if placed before 3pm, Mon-Fri.)
 Next Working Day 10AM (before 10am) service: £15.99 (if placed before 3pm, Mon-Fri.)

   Please note that Next Day and Timed orders do not qualify for free delivery.

Certain items can also be delivered by First Class Post for £2.99. Orders sent via Post must be smaller than A4 and weigh under 750g. We have not yet managed to weight every product we sell, so this service is only available on certain products.

Premium orders received on Fridays will be delivered on Mondays (the next working day).
We send most orders via Parcelforce, who deliver on working days i.e. Monday - Friday.
Delivery can be anytime between 9.00am and 6.00pm. If you need delivery for a certain time of day please order by telephone on 020 7759 4500.

London Same Day Couriers

We are able to book couriers for customers within London. These orders will need to be placed over the phone where we can provide you with a quote for delivery.

Size restrictions apply; Bikes can hold items up to A3 size and small vans will take items under 1.3m. Larger items can be couriered via a transit van; these deliveries will incur further charges.

For more information about this service and any offers related please call our Mail Order team on 020 7759 4500.


Non-mainland UK*

Unfortunately, delivering goods to non-mainland UK means that we have to use additional carriers to reach you so we cannot offer Premium Delivery to these locations, and certain items such as drawing boards and easels may not be available.
The charge for delivery to non-mainland UK addresses (including Northern Ireland) is £19.99.

International

London Graphic Centre dispatches international orders using a registered courier service.
We cannot offer Premium Delivery to these locations, and certain items such as aerosol spray cans, drawing boards and large easels may not be available

You can order to the following European countries via this website for the prices listed below (inc.VAT):
Republic of Ireland (£19.99)
Austria (£59.56)
Belgium (£21.01)
Czech Republic (£59.56)
Denmark (£21.72)
Finland (£59.56)
Slovakia (59.56)
France (£21.72)
Germany (£21.72)
Greece (£37.14)
Hungary (£59.56)
Italy (£37.14)
Luxemburg (£21.01)
Netherlands (£19.99)
Poland (£59.56)
Portugal (£37.14)
Spain (£37.14)
Sweden (£37.99)

These prices apply for any order up to 30kg and delivery can be up to 10 working days.

For delivery to any other country please email info@londongraphics.co.uk for a quote and further details of our terms and conditions.


Certain exceptionally large products may be subject to additional delivery charges. These products are clearly marked on the site and you can call our customer service team on 020 7759 4500 for a delivery cost.

Larger items such as plan chests and drawing boards will be priced on application.


* 'Non-mainland UK' refers to Highlands, Islands, Northern Ireland, Isle of Man, Isle of Scilly.

Are your delivery times guaranteed?

In the event a Premium or AM delivery is held or delayed we will refund the Premium or AM charge and will only charge you the standard rate of £4.99 (orders under £100).
London Graphic Centre will not accept responsibility for delays to deliveries caused by: severe weather conditions, security alerts, national emergencies, "Force Majeure" and other uncontrollable conditions. We will also not accept responsibility for delays caused incorrect addresses, refused deliveries or where a delivery is attempted but there is no-one in at the specified address.

How will my order be delivered?

The majority of our orders are delivered on a fully trackable Parcelforce service.
For smaller orders we use the Royal Mail service.
For same day deliveries in the London area we use our courier service. Please note we cannot accept private couriers due to insurance and liability.
On special large orders or direct deliveries we may use supplier's own delivery partners.

To track your order please contact us.

How do you package your orders?

The majority of the boxes we use to package our orders have been recycled or re-used. This cuts down on waste packaging. All orders are securely packaged to prevent damage during delivery.

What will happen if I order over the weekend or on bank holidays?
The team at London Graphic Centre will process your orders from Monday to Friday during office hours (excluding bank holidays). We use Parcel Force to deliver the packages and do not have a way of having parcels collected from us or delivered to you either at the weekend or on bank holidays. The cut of point to ensure your order is processed that day is 3pm. Please bear this in mind when placing your orders out of office hours. 


MAKING A PURCHASE

How do I make a purchase online?

Making a purchase is simple! Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

Do I need to add VAT to my order?

All prices shown on the website are inclusive of VAT (where applicable), which also applies to the delivery charges. However, prices displayed at the Checkout are broken down to show product/delivery charges before tax, with the VAT shown separately.

How do I pay for my online purchase?

All prices are displayed in pounds sterling.

We accept Visa, Mastercard, Maestro, Switch and Solo. Your card will not be charged until the order is ready to be sent, with the exception of special order or custom items which are charged at the time the order is placed. In the case of orders shipped directly from the suppliers we will charge when we have placed the order with them.

All prices advertised on this website are for customers purchasing via this website only, using credit or debit cards. Companies who hold a credit account with RED BOX should call the REDBOX customer service department on 0800 066 5050 to place orders.

Once you have placed your order, you will receive an email confirmation which indicates that your order has been received. Please note that this email confirmation does not constitute any form of contract between you and LGC. When your order has been accepted and despatched, you will receive an invoice which will also act as a contract between us. 

Placing an order on the London Graphic Centre website does not constitute a contract between you and us. The order is only confirmed once we have notified you that the order has been invoiced and despatched. We have included this term to protect us in the event that an error is made by us with regards to price or availability of products. In the case of a change of price, we will always contact you first to ensure that the new price is acceptable.


BACK ORDERS

How will I know if an item I want is currently in stock?

It's not often that we run out of stock on any item, but if we do, a 'Temporarily Out of Stock' message will indicate as such.
While we do try to keep our site as up to date as possible, on rare occasions we may have insufficient stock to fulfill your order. If this does occur we will contact you as soon as possible to let you know exactly what is happening.

What happens if an item I want is 'Temporarily Out of Stock'?

Simply contact us by email or telephone and we will let you know when we expect to have it back in stock. You can also backorder out of stock items over the telephone.


CREDIT CARD SECURITY

What happens to my credit card details when I pay online?

When an order is placed at our website, credit card numbers are encrypted using 128 bit encryption. Online credit card payments are processed by a third-party payment service provider called PROTX. Your card details will not be seen by anyone at London Graphic Centre or PROTX.


PRIVACY POLICY

What happens to my personal details when I order via the website?

London Graphic Centre does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart and to store your details if you select the 'Remember Me' option. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

We will only send marketing emails if you subscribe to our mailing list or check the relevant box in the checkout.

GUARANTEE & RETURNS

Does LGC offer a money-back guarantee?

We guarantee your satisfaction on your order. All of our products come with a 28 day guarantee, providing all goods are in an unused and resaleable condition. All returns will be reviewed before refunds are completed.

What is LGC's general returns policy for online purchases?

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm


AGE-RESTRICTED GOODS

I'm under 18, is there anything I can't buy from LGC?

If you are under 18, we are not permitted by law to sell you intoxicating solvents – examples are solvent based glues, aerosols, correction fluids, marker pens and thinners.

Whilst the minimum legal age to buy spray paint is 16, LGC is part of a voluntary scheme supported by the Metropolitan Police, The Mayor of London’s Office and Westminster Council that restricts the sale of spray paint and wide markers to anyone under the age of 18.

I'm under 16, is there anything I can't buy from LGC?

If you are under 16, we are not permitted by law to sell you the following items:

 Intoxicating solvents - as above
 Knives (including blades)
 Cans of spray paint

By completing the checkout you are confirming that you are of the required age.


STUDENT DISCOUNTS

Do you offer a student discount?

If you have a valid NUS card or Student Card you can get a student discount in our store and website.

Sign up here and we'll be in touch straight away with your discount code that can be applied at check out.


Student discounts are not available on computer consumables, Orchard Drawing Boards, Magazines, Pantone Guides, Freitag products & special offers. 


CORPORATE CREDIT ACCOUNT


I work for a school, college or government body and would like to order with LGC.

If you are a school, college, government body etc. please call our mail order department on 020 7759 4500 to order.


RECRUITMENT

I would like to work for London Graphic Centre.

If you would like to work for London Graphic Centre please hand your C.V. in to one of our retail stores

I have received an email offering a job with London Graphic Centre.

We do not recruit via email, so if you have received an unsolicited email purporting to be from us offering job opportunities with London Graphics, this has not been sent or authorised by London Graphic Centre. We would advise you not to respond to any emails of this sort. If you are in doubt, please call us on 020 7759 4500.