Cookie Policy

To measure the visitor interactions across the site Cookies for analytics programmes allow us to see how customers use the Ryman website, where there are problems with its design and functionality, and where we can improve customer experience. These cookies do not trace personal information such as your name, but can track how often your computer visits a website, which pages your computer visited and in which order, and where you left the website.

Tag Manager allows us our website to remember whether the visitor has accepted the cookie policy

This type of information helps to make the Ryman website and marketing campaigns more relevant; it never shows personally identifiable data and is not seen by anyone outside of the Ryman, Adobe or Google organisations.
For a full description of Google's use of cookies, please see:

to track your visit and interactions if you click through from a marketing e-mail

Ometria is a customer marketing platform that enables Ryman to send personalised, relevant marketing messages throughout the customer lifecycle.

Emails

Each Ometria email includes an email tracking pixel which will track email opens (if the receiver has images enabled in their email client/mailbox). This is the standard approach for measuring open and click rates, and is used by all email platforms in the market.

All links in Ometria emails are proxied through a link redirection service that records data for each link clicked. This leads to a set of events which includes:

 Event type (delivery, bounce, open, click, spam complaint, unsubscribe)

 Email address of the recipient (already known to us as we sent it)

 IP address of the recipient (in the case of open and click)

 GEO location based on IP address (city level) (in the case of open and click)

 Device type (mobile/computer/tablet) and browser (ie/firefox/chrome/safari)

Website Interaction Data

In the case of Ometria, Ryman installs a small Javascript file on our pages (served from a static file CDN to minimize load time) which sends a small HTTP request to Ometria's fleet of tracking servers when an event occurs.

Once an event is recorded in the persistent log store, it is processed by the 'real time' system. This system records a small in-memory object for each active visitor across all the sites being tracked. This per visitor information includes:

• Country (IP geolocation)

• Number of pages viewed (stored in a persistent cookie)

• Time on site (stored in a persistent cookie)

• Time of last interaction (stored in a persistent cookie)

• Unique visitor ID (stored in a persistent cookie)

• Number of previous visits from this visitor ID

• Landing page URL

• Last page viewed URL

• Products and categories viewed in a visit

• Channel that sent the visit (e.g. search, CPC, referral) along with contextual information about the source (e.g. search keywords, referring page URL)

• Device type (mobile/computer/tablet) and browser (ie/firefox/chrome/safari)

• Contents of shopping basket (id, products, quantity and value) (stored in a persistent cookie)

• Previous visitor information (e.g. identity and customer information)

• Each incoming event updates the active session record for the visitor that sent the event. Details about active sessions (lists and aggregations by dimension) can be extracted from the real time system via REST API from the web application servers and are used to power the real-time dashboard.

• Visits (sessions) are said to be 'complete' after 30 minutes of inactivity. So if no page view (or other) events have been received for 30 minutes the visit is 'closed' and sent to the ingestion queues for further processing. Only after this point are abandoned baskets and profile identification events processed.
  
  The Ometria javascript tracking library uses first party cookies (set to the domain of the Ryman page).
  
  Data stored inside this cookie includes:

• Unique visitor ID (random ID)Unique visitor ID (random ID)

• Email address of contact if they identified / logged in

• Basket contents when navigating the site Traffic source for this visit and first visit Number of pages viewed

Time of first and last event

This cookie is called "ometria" and data stored in the cookie is appended to the 'interaction tracking data' described above.

The cookie has a 1-year lifetime, which is renewed each time it is updated as a result of an interaction by the customer. Thus, if the first interaction is 01/02 the cookie will persist until 31/01 in the following year. However, if there is subsequent interaction on 01/06, the cookie will then persist until 31/05 in the following year.

Ometria Privacy Policy

SLI5,
SLIBeacon,
SLISYNC,
SLYBeacon_*,
sli_uuid, uid

to track the performance of product reviews.

Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit.

Used by the product review software Bazaarvoice to recognise customers when they come to the site, making it easier for you to review a product when they next visit.

Allows internal Bazaarvoice analytics to be correlated to the same user browsing session for interactions across the Bazaarvoice network.

Cookies retain the state of display across pages and/or reloads to enable consistent user experience.

dis.criteo.com
dis.eu.criteo.com
sslwidget.criteo.com
static.criteo.net

to offer you relevant and targeted product adverts on third party websites.

This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts.

Criteo tracks customer behaviour including products browsed and products purchased, and links this behaviour to an Anonymised Cookie. This enables Criteo to provide Ryman Personalised Recommendations on third party websites.

VISITOR_INFO1_LIVE
PREF
GPS
YSC

to track the interactions with product videos on the site

We embed videos from our official Youtube channel using Youtube’s privacy-enhanced mode. This may set cookies on your computer once you click on the Youtube video player.

odicciAlreadyOpen
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