Careers at London Graphic Centre

Good people are at the centre of our success. As many companies supply the products we sell we must look to differentiate ourselves to give us a competitive edge. This can only be achieved by having dedicated, enthusiastic and highly skilled people delivering service excellence to our customers.

To build high performance teams we need quality leaders who are committed to training, supporting and developing our staff. We take great pleasure in seeing leaders grow from within the company. We're small enough to take a personal interest in you but large enough to offer great career opportunities.

London Graphic Centre is the leading supplier of art and graphic materials to the design community. Our flagship store in Covent Garden is regarded as a major outlet of its kind, offering unparalleled choice from the world's leading suppliers.

Please be aware that we do not actively recruit via email. If you have received any emails offering job opportunities with London Graphics, this has not been sent or authorised by London Graphic Centre. We would advise you not to respond to any emails of this sort. If you are in doubt, please call us on 020 7759 4500.

Current Opportunities

Please send a recent copy of your CV and a short reason why you're applying for the role to [email protected]

Reports to: Store Manager

Based: Covent Garden

Working hours: Mon – Sun 37.5hrs per week (flexibility required)

Summary of Job:

Support the management team through supervising the teams on both floors as necessary. Cover of management during shifts and breaks in their absence. To oversee all aspects of the retail environment and ensure sales are maximised through high standards of customer service.

Main Tasks & Responsibilities:

  • Ensure customers are our No 1 priority and receiving a high level of service at the counters and on the shop floor – to make sure your team are initiating contact with customers who require assistance. This requires you lead by example working with your team in an enthusiastic manner delivering excellent customer service.
  • Use the relevant documents to assign daily roles to staff and relevant daily and weekly tasks. Make sure the team are organised for the floor on a daily basis and that tasks are seen through to completion.
  • Monitor timekeeping and attendance via registers and controlling and monitoring staff breaks in liaison with the Store and Assistant Mangers. In absence of senior management, note any cases timekeeping is not kept to.
  • Cash handling, counting and balancing of store tills at the start or end of trading sessions , complying with all company policies.
  • You will be a key holder and have responsibility for securely locking down and closing the building at the end of day. Over weekend shifts you will also be responsible for opening the store.
  • Cover Sunday shifts, taking full responsibility for the store and running the EPOS update.
  • Manage stock replenishment from the stock room daily and ensure stock delivered is priced correctly and put in its correct location on the shop floor.
  • Ensure the shop floor is kept tidy, clean and maintained, and the aisles are free of obstruction.
  • Implement price changes, and check bags and counter sundries are counted, ordered and replenished.
  • Manage the back order process in store. Make sure all customers are contacted and any follow up action is carried out.
  • Ensure all company policies and procedures are implemented on the shop floor
  • Manage and satisfactorily resolve customer complaints and feedback in the first instance escalating up the management chain if required.
  • Liaise with the management team to support any new systems and practices to promote smoother operations within store, whilst ensuring all current standards are maintained.
  • Be highly motivated to achieve sales targets.
  • Ensure Health and Safety policies are adhered to in-store and operationally.
  • Adhere to Company rule as outlined in the Employee hand book.

Job Performance Standards / Tasks and Targets

To achieve :

  • Store sales targets
  • monthly KPIs as agreed on your schedule with your line manager

Person specification:

  • Great communication skills and a team player
  • Positive and supportive
  • Excellent product knowledge
  • Excellent procedural knowledge
  • Reliable and trustworthy
  • Demonstrates commitment to great customer care leading by example
  • Well presented
  • Good organisation skills
  • Good multitasker

Please send a recent copy of your CV and a short reason why you're applying for the role to [email protected]