Good people are at the centre of our success. As many companies supply the products we sell we must look to differentiate ourselves to give us a competitive edge. This can only be achieved by having dedicated, enthusiastic and highly skilled people delivering service excellence to our customers.
To build high performance teams we need quality leaders who are committed to training, supporting and developing our staff. We take great pleasure in seeing leaders grow from within the company. We're small enough to take a personal interest in you but large enough to offer great career opportunities.
London Graphic Centre is the leading supplier of art and graphic materials to the design community. Our flagship store in Covent Garden is regarded as a major outlet of its kind, offering unparalleled choice from the world's leading suppliers.
Please be aware that we do not actively recruit via email. If you have received any emails offering job opportunities with London Graphics, this has not been sent or authorised by London Graphic Centre. We would advise you not to respond to any emails of this sort. If you are in doubt, please call us on 020 7759 4500.
Please send a recent copy of your CV and a short reason why you're applying for the role to [email protected].uk
Reports to: Store Manager
Based: Covent Garden
Working hours: Mon – Sun 40hrs per week (flexibility required)
Summary of Job:
Support the Store Manager with responsibility for all aspects of day to day running of the shop floor (sometimes unsupervised). You will be assisted by 2 Team Managers to as you lead your team in an enthusiastic and positive manner to deliver great customer service, product knowledge, follow company procedures and achieve sales targets at our Flagship Store. In the Store Managers absence you will have full responsibility for the store.
Main Tasks & Responsibilities:
Ensure customers are our No 1 priority and receiving a high level of service at the counters and on the shop floor – to make sure your team are initiating contact with customers who require assistance. This requires you lead by example working with your team in an enthusiastic manner motivating and developing them to deliver excellent customer service in the store.
Conduct daily morning briefings with the team, assigning tasks, organising floor cover, communication of store information & motivating the team to achieve the daily sales targets.
Monitor timekeeping and attendance via registers and controlling and monitoring staff breaks. Note any cases timekeeping is not kept to and action as required.
You will be a key holder and have responsibility for securely locking down and closing the building at the end of day. On Sunday shifts you will be fully responsible for the store including opening and closing.
Daily counting of store cash in mornings or evenings, compiling end of day takings and reports in line with company policies.
Oversee stock replenishment ensuring stock is promptly replenished, priced correctly, clean and well merchandised. You will meet with the procurement team at least once a week to discuss stock issues and merchandising opportunities.
Ensure high standards of internal housekeeping so the shop floor is kept tidy, clean and maintained, and the aisles are free of obstruction.
Oversee price changes, check bags and counter sundries are counted, ordered and replenished.
Oversee staff induction and training of new starters on the shop floor.
Assist the Store Manager with seasonal merchandising campaigns in line with merchandising guidelines.
Assist with in-store events and demonstrations ensuring a great customer experience.
Manage and document any performance issues arising with your team members in the first instance. Liaise with the Store Manager to ensure correct processes are followed and escalate to the Store Manager if necessary.
Manage customer complaints and feedback in a professional manner ensuring any issues are resolved satisfactorily or escalated to the Store Manager.
Support the Store Manager with administrative functions such as RTW’s and appraisals.
Ensure all company Health and Safety policies are followed and implemented.
Follow all company Loss Prevention policies and complete any IRF forms as required.
Adhere to the company rules as outlined in the Employee Handbook.
Complete the weekly staff register on payroll in the absence of the Store Manager.
Job Performance Standards / Tasks and Targets
To achieve :
Store sales targets
monthly KPIs as agreed on your schedule with your line manager
Great communication skills and a team player
Positive and supportive
Excellent product knowledge
Excellent procedural knowledge
Reliable and trustworthy
Demonstrates commitment to great customer care leading by example
Good organisation skills
Proven experience of floor management in a busy retail environment
Please send a recent copy of your CV and a short reason why you're applying for the role to [email protected]
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